In accordance with the FTC’s guidelines regarding unwanted and unsolicited emails, BankFIRST has taken necessary steps to ensure that you do not receive any correspondence that falls under this classification.

  • We will not use false or misleading headers.
  • The subject line will be clear and indicative of the content within.
  • Emails will not be sent to catch all addresses such as
  • There will be a clearly placed Unsubscribe link, which will remove your email address from future distributions.
  • Our emails will clearly contain our valid mailing address.
  • The ‘From” address will always be accurate and informative.
  • Emails will not be distributed through open relays.
  • Our physical address or a valid post office box registered with the U. S. Postal Service will be clearly displayed in each message.

Online Usage

How We Gather and Manage Information Online

When you use our online products and services, we may collect technical information about your browser, contact information, and customer survey feedback. We use this information to respond to your requests, personalize our online services and improve our site to make it more responsive to your needs. Refer to the topics below for more detail on the tools we use to better serve our customers' needs.

When you visit our site, you do so anonymously unless you specifically choose to provide us with information that identifies you personally, for example through emails, applications for products or services or by accessing your accounts online. If you do provide us personally identifiable information, that information will be protected by advanced security measures designed to preserve the confidentiality and security of your transactions.


You'll notice this term used across the Internet to describe bits of information that some Websites create when you visit their sites and then store on your computer. A cookie is unique to the computer you are using and can only be read by the Website that placed it on your desktop. Cookies are a basic way to identify the computer you happen to be using at the time. Cookies help Websites keep track of your preferences and recognize return visitors. They cannot be used to obtain data from your hard drive, your email address or personal information stored on your computer. Cookies do not contain viruses.

BankFIRST uses cookies to make your online experience with BankFIRST and certain linked Websites richer and more personalized based on the products and services you have with us. Also, without revealing your identity, cookies help us confirm your identity when you bank online.

Cookies - We Want You to Know

Although we do not collect any personally identifiable information, or store personal information in cookies, we may contract with other companies to assist us in setting cookies or tracking technology for the purposes described above, and compiling and analyzing anonymous ad or Website response information. These companies are prohibited by legal agreement from using the information they gather for their own purposes or from sharing this information with others.

We recommend that you complete your online transactions and sign off before surfing to other sites or turning off your computer. We further suggest that you do not surf to other sites during your online banking session.

Cookies – Do you have to accept cookies?

You can set your browser to reject cookies; however, if you choose to reject cookies, you will not be able to bank online with BankFIRST. If your browser rejects cookies, you may not be able to sign on to your favorite sites or use the features you like most within those sites.

We encourage you to read the privacy policies of the Websites you visit before you accept or reject cookies.

IP Addresses

When you log on to Online Services, you pass through a "firewall" we use for security purposes. As you pass through it, we may identify the Internet Protocol (IP) address associated with the device you are using, such as a personal computer or handheld device. The IP address does not identify you personally, but it may allow us to identify the device you're using. In certain instances, we may also obtain other information to allow us to better identify you as an Online Services customer. We may retain this information in case we ever need it for reasons related to the protection of information about customers and/or security.

Working with Other Companies

We work with a number of other companies to ensure that we are providing the value and service you expect from a leader in financial and Internet services.

Service Providers on the Internet

Occasionally you will notice on that services are "Powered by" or "Provided by" content providers or technology service partners. We contract with these specialists to help us serve you better. We're highly selective in choosing these companies, and they are only allowed to use customer information for the purpose of providing the services we've contracted with them to provide.

Linking to Other Websites

Links to third-party sites are provided for your convenience. Such sites are not within our control and may not follow the same privacy, security, or accessibility standards as ours. BankFIRST neither endorses nor guarantees offerings of the third party providers, nor is BankFIRST responsible for the security, content or availability of the third-party sites, their partners, or advertisers. We encourage you to review the privacy policies of third parties before providing information on their sites.

Email Communications

Email to BankFIRST

When you send us an email, we use your email address to reply, and for a limited time we may store your email address, your message, and our response for quality assurance purposes. We may also do this to meet legal and regulatory requirements.

Email From BankFIRST and Your Preferences

We often use email to inform customers about products, services or product enhancements that may be of interest. You will have the opportunity to “opt out” of future marketing messages with each marketing email you receive from BankFIRST. As a standard practice, you can unsubscribe from these emails at any time using the link contained within.

If you do receive an email from BankFIRST containing correspondence related to offers or other marketing content, it is sent as a result of obtaining your address through verified means and was not bought or rented from a third party. Your information will never be sold by BankFIRST or distributed for any other purpose than our relationship based correspondence.

Please note that your choice not to receive marketing messages will not affect preferences you may have previously set for BankFIRST account and subscription based email services such as newsletters, rate notifications or account updates, nor will it affect important service messages regarding your online accounts that we may need to send you from time to time through our secure message site.

Children’s Online Privacy

BankFIRST respects the online privacy of your children. We do not knowingly solicit, collect, maintain or use data from children under age 13. We are not responsible for the data collection and use practices of nonaffiliated third parties to which our Website might link. We follow the federal guidelines of the Children’s Online Privacy Protection Act (COPPA). COPPA gives parents control over what type of information is collected online about their children. For more information about COPPA, visit the FTC Web site at