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Information Regarding COVID-19

At Bank First, we strongly feel that as an essential place of business, we have a social responsibility and obligation to serve the financial needs of our customers and community. Community banks provide critical infrastructure to the financial services industry as a whole in the United States, and we are here to ensure customers have access to money to purchase groceries, medications, and other necessities as well as ensure our local businesses continue operating.

Our lobbies are open!

Lobby hours at most locations are 8:30-4:30 p.m., Monday through Friday. The drive-through at each location will continue to operate under its usual hours. Our Mequon lobby will continue to stay open by appointment only. To schedule an appointment, call your local office during regular business hours or schedule an appointment in advance:


If you visit us inside the branch, we request that you enter the lobby with respect to posted guidelines, which include:

Customer Relief Efforts

The safety and welfare of the communities we serve are a top priority for Bank First. We recognize these are challenging times and we want you to know your money is secure. We also want you to know our team is here to help. Bank First is offering relief measures to personal and business banking customers who require much-needed financial assistance during this challenging time.

If you are in need of assistance, please contact your local office or dedicated Relationship Manager. We also have established a toll-free number for you call regarding COVID-19 concerns (1-877-271-6714). Bank First relationship managers are ready to take your call and find a solution to meet your individual needs.

Due to the evolving nature of the COVID-19 response(s) additions, deletions and modification of our offers for assistance are subject to change without notice and in our sole discretion including and not limited to fees, wavers and other offers.

For Your Business

Bank First understands that you and other customers may be experiencing financial challenges as a result of illness or business interruption. Protecting your finances and helping you navigate through options during the rapidly evolving COVID-19 pandemic is our top priority.

You have most likely been receiving a lot of information about government tax credit programs and loan programs to assist you and your business with the COVID-19 pandemic. As an SBA Preferred Lender, we want you to know Bank First is ready to assist you. 

Please visit our Covid-19 for Business Page

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Stay Protected

We have heard reports of scammers taking advantage of COVID-19 and attempting to defraud individuals and businesses during this time of uncertainty. As our valued customers and friends, we want to make you aware of scams that are happening to help protect you from potential losses.

Key points to remember:

Some examples of scams linked to COVID-19 include:

If you receive an unsolicited visit, call or email, do not give out personal information or send
funds to an unknown source.
Please be aware that these scams may be increasing in the coming
days and weeks.

FDIC Coverage

Your Money is Safe and Sound in Banks. Here's Why.

At time of uncertainty, one thing you can always count on is the safety of your money at a bank.

Banks have plans in place to handle a range of emergencies so our customers’ funds remain protected and accessible.

Banks have a proven record of effective emergency preparedness and disaster recovery.

Learn more at

Additional Resources


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