FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Time is critical to limit damage.
Contact us right away using a trusted phone number if you have provided account details, passwords, or sent funds due to a scam.
Lost or Stolen Debit or Credit Card
- To report a lost or stolen Debit/ATM Card, call 1-800-554-8969
- To report a lost or stolen Credit Card, call 1-855-325-0905
- To obtain a replacement card, contact your local Bank First office.
You can also turn off your card immediately through the "Cards" menu in digital banking. Debit/ATM PINs can be changed within the same menu or at any of our branch ATMs.
Identity Theft or Account Compromise
- Contact Bank First as soon as possible
- Change passwords and security settings on affected accounts
- Review recent transactions and account activity
The Federal Trade Commission also provides step-by-step plans and documents to help you work with creditors and credit bureaus if your identity has been compromised. Visit www.identitytheft.gov to get started.
Additional Steps You May Consider
- Place a fraud alert or credit freeze with the three major credit bureaus
- Review your credit reports for any unfamiliar accounts or activity
- File a police report if appropriate
If you are unsure about what to do, please don't hesitate to contact us. We can help you learn about your options and guide you through the next steps.
Interested in placing a fraud alert or credit freeze with the credit bureaus?
Fraud alerts can be placed with one bureau; credit freezes must be placed with all three.