3 FRAUD PREVENTION SERVICES TO HELP PROTECT YOUR ACCOUNTS

Fraud can happen to anyone at any time and at Bank First, we want to provide you with every available resource to help you avoid becoming a victim. Today, we are featuring three additional services we offer that can help you protect your accounts against fraud.

1. Real-Time Account Alerts. Did you know you can create real-time account alerts within online and mobile banking? You can monitor your account balances and activity, receive deposit and withdrawal notifications, and set a security alert to be notified whenever your online banking account is accessed. Enroll in account alerts today through the desktop version of Bank First’s online banking and business online banking, or within our mobile app (“More” menu).
2. Debit Card Fraud Alerts. If our system detects suspicious activity on your debit card, you will receive a text message from Bank First with details about the suspected transaction. All you have to do is respond to the text (“Yes” or “No”) to confirm the transaction. If you indicate the transaction is fraud, you will receive another message with a number to call for follow-up information. If you indicate the transaction is not fraud, no further action is required. If you are interested in receiving fraud alerts via text message, please make sure Bank First has your current cell phone number on file. If you are unsure if we have the correct number, please call or stop by your local office during regular business hours and a representative will be happy to help.
3. Card Management Apps. Use our apps to turn your personal or business cards on and off, set locations where your cards can be used, restrict transactions, establish limits, and schedule alerts for certain transaction types. Download Bank First Card Manager for personal use or CardValet for business use from the App Store or Google Play. Once Card Manager is downloaded and activated, you can also manage your personal Bank First cards within the Bank First mobile app.

Setting up additional protection to monitor your accounts can help you mitigate the risk of fraud and enable you to take quick action if it occurs. If you need assistance with any of the services listed above, please don’t hesitate to reach out to your local Bank First office – we’re happy to help!

Keep in mind that scammers also attempt to use various methods to gain your personal information and money. Do not engage or respond to text messages, emails, or phone calls that ask you to confirm or provide personal information. This includes debit card and bank account numbers, Social Security numbers, passwords, etc. Instead, contact your local Bank First office directly. Remember, Bank First will never contact you and ask for your account information.