Hometown Bank Merger

Deposit Account Changes

The current names, features, and benefits of your Hometown Bank deposit accounts will be converted to similar Bank First deposit accounts.

Personal
Please refer to the “Important Account Changes” section on page 4 of the Welcome Guide for more information, as well as the accompanying disclosures for specific information.

Business
Please refer to the “Important Business Account Changes” section on page 15 of the Welcome Guide for more information, as well as the accompanying disclosures for specific information.

Routing Number

The routing number for Bank First is 075901134. The routing number for Hometown Bank will continue to work for at least six months after the merger; however, we encourage you to transition your checks and ACH payments over to the new routing number in the near future.

Automatic Payments/Deposits

The routing number for Hometown Bank will continue to work for at least six months after the merger; however, we encourage you to transition your ACH payments over to the new routing number in the near future. After Monday, February 13, you may contact your employer and/or any other automatic payees you have established for debits and credits to update your routing number to 075901134. Direct deposits will continue to be deposited directly into your account(s).

If you have a Hometown Bank debit card, your debit card number WILL change. As such, you will need to update any automatic payments or stored card information with your new debit card number.

Checks

You may continue using your Hometown Bank checks after the conversion of your account. Once you run out of checks, you may order new ones under the Bank First name via our website or by contacting your local office. Be sure to update your routing number to 075901134 at that time!

Personal
Please refer to the “Checks” section on page 12 of the Welcome Guide for additional information regarding replacement checks. If you have already received your Bank First replacement checks, please review your information for accuracy. If the information on your replacement checks is not accurate, please call Bank First Guest Services at 920-652-3106 to place a free replacement order.

Business
Please refer to the “Checks” section on page 24 of the Welcome Guide for additional information regarding replacement checks and supplies.

Debit Cards

• If you have a Hometown Bank personal debit card, you will receive a new Bank First Mastercard debit card by Friday, February 10, before the transition of your account to Bank First.
• You may activate your new Bank First debit card upon receipt; however, you will not be able to use it until Monday, February 13. Your new debit card can be activated by calling 1-800-992-3808. During activation, you will create your PIN. You may use the same PIN you have today, or you may create a new one.
• Your debit card number WILL change. As such, you will need to update any automatic payments or stored card information with your new debit card number.
• Your existing Hometown Bank debit card will remain open until Sunday, February 12. Your new Bank First debit card will start working on Monday, February 13. At that time, please destroy your Hometown Bank debit card.

Credit Cards

Elan Credit Card Holders
Your Elan personal credit cards have and will continue to be serviced by Elan Financial Services. If you have any questions, need assistance with your cards, or want to make a payment, please contact Elan Customer Support at 1-866-234-4691.

Bankers’ Bank Credit Card Holders
If you are a Bankers’ Bank personal credit card holder, a separate letter with detailed information regarding your credit card account was mailed to you. Please refer to the letter for information specific to your credit cards and if any action is needed by you.

Card Management

Personal
Take a proactive approach in deterring fraud on your account by monitoring and managing your personal Bank First card(s)! On or after Monday, February 13, simply click on “My Cards” within the Bank First goBank app to turn your cards on and off, set locations where your cards can be used, restrict transactions, establish limits, and schedule alerts for certain transaction types. If you are currently managing your cards within Hometown Bank’s Mobile Banking, you will need to re-establish your controls and alerts within the Bank First platform after the conversion of your account(s).

Business
Use CardValet to take a proactive approach in deterring fraud on your account. Set up fraud protection, control spending, and set a company policy around your spending! Download CardValet from the App Store or Google Play to get started. If you are currently utilizing CardValet with Hometown Bank, you will need to establish new login credentials, controls, and alerts with your Bank First business debit card(s) on or after Monday, February 13.

Personal Online & Mobile Banking

Hometown Bank’s Online and Mobile Banking will remain active until 3:00 P.M. on Friday, February 10. At that time, both services will enter an “inquiry only” mode until Bank First’s Online and Mobile Banking become available on Monday, February 13. During this timeframe, you will be able to view your existing accounts using your current Hometown Bank Online Banking; however, you will not be able to make transfers or complete other actions.

Bank First’s Online and Mobile Banking will become available on Monday, February 13. At that time, the Hometown Bank website will be re-routed to www.bankfirst.com. Pages 13 and 14 of the Welcome Guide contain step-by-step instructions for enrolling in Bank First’s Online and Mobile Banking services. Great news! You will be able to use the same username and password that you’re currently using today. In addition, you will have access to your Hometown Bank transaction history.

If you have any questions during the sign-in process, please call your local office or contact Guest Services (available Monday - Friday from 8:00 A.M. to 5:00 P.M.) by calling 920-652-3106 or emailing electronicbanking@bankfirst.com.

Business Online & Mobile Banking

Hometown Bank’s Business Online Banking will remain active until 3:00 P.M. on Friday, February 10. At that time, this service will be disabled until Bank First’s Business Online and Mobile Banking become available on Monday, February 13. During this timeframe, you will not be able to view your existing accounts, make transfers or complete other actions.

Bank First’s Business Online and Mobile Banking services will become available on Monday, February 13. At that time, the Hometown Bank website will be re-routed to www.bankfirst.com. Pages 25 and 26 of the Welcome Guide contain step-by-step instructions for enrolling in Bank First’s Business Online and Mobile Banking services. Great news! You will be able to use the same username and password (or token) that you’re currently using today. In addition, you will have access to your Hometown Bank transaction history. If you are a business currently utilizing Hometown Bank’s personal online banking, you should continue to use the personal online account access with Bank First (please see instructions on pages 13 and 14 of the Welcome Guide).

Bill Pay

Personal
Hometown Bank’s Bill Pay will remain active until 3:00 P.M. on Friday, February 10. At that time, Bill Pay will be disabled until Bank First’s Bill Pay system becomes available on Monday, February 13. Bill Pay data converted from Hometown Bank to Bank First will include customer profile information, bank account(s), payees, future dated payments, recurring payments, history, and account-to-account transfer payments. However, person-to-person (Popmoney) information will not convert.

Business
Hometown Bank’s Business Bill Pay will remain active until 3:00 P.M. on Friday, February 10. At that time, Business Bill Pay will be disabled until Bank First’s Business Bill Pay system becomes available on Tuesday, February 14. All payee information you currently have set up with Hometown Bank will convert to Bank First; however, future dated payments, recurring payments, history, and account-to-account transfer payments will not. Any history needed from Hometown Bank’s Business Bill Pay should be printed prior to conversion. All recurring payments must be re-established within the platform. Please refer to page 27 of the Welcome Guide for step-by-step instructions on how to set up recurring payments within Bank First’s Business Bill Pay.

eStatements

if you are currently enrolled in eStatements with Hometown Bank, you will continue to receive eStatements through Bank First's Online Banking. There is no need to re-enroll. However, you will receive a final statement from Hometown Bank on paper dated Friday, February 10.

Telebanc

Hometown Bank’s Telebanc will remain active until 3:00 P.M. on Friday, February 10. Telebanc will become available on Monday, February 13 under the Bank First name and number: 1-800-676-7535.

Loan Statements

Mortgage, consumer loan, and business loan customers will begin receiving a monthly loan billing statement from Bank First. Electronic loan notices are also available within Online Banking.

Property Tax Escrow

You will receive your property tax escrow check around December 20, 2023, and will be responsible for bringing the check to your local municipality for payment. If your local municipality accepts electronic ACH payments, you will receive enrollment information later in the year.