Skip to main content Go to Online Banking
FDIC Digital Sign, using the official FDIC wordmark. This digital sign indicates the deposit institution is backed by the full faith and credit of the US government.

email icon Account Access

Fraud & Security Center

Fraud Alert: Be Cautious of Impersonation Scams

Scammers may contact customers by phone or text claiming to be from Bank First's ACH Department and asking you to verify ACH files or click a link.

Please remember:

  • Bank First will not call or text you to ask for online banking credentials, one-time passcodes, or to verify ACH transactions.
  • Do not click links or respond to unexpected calls or text messages claiming to be from Bank First.
  • Phone numbers and caller ID can be spoofed to look legitimate.

If you receive a suspicious call or message:

  • Do not engage or provide any information.
  • Hang up immediately.
  • Contact your local Bank First office using a trusted phone number.

Protecting your account information is important. If something does not seem right, contact us directly.
 

Fraud and scams continue to evolve, often using urgency, fear, and deception. At Bank First, protecting your personal and financial information is a responsibility we take seriously. By staying informed and aware, you play an important role in protecting yourself, and we are here to support you with tools, guidance, and resources every step of the way.

Our Fraud & Security Center is designed to help you:

If something feels suspicious, trust your instincts and act promptly. We are here to help guide you through the next steps.

Education

Learn about common fraud and scam tactics, warning signs to watch for, and steps you can take to reduce risk.

Prevention Tools

Discover how we safeguard your accounts and explore the tools available to help you monitor them.

Report Fraud

Take action if personal or financial details were shared, your Bank First cards are lost or stolen, or you suspect fraud.

Staying informed is one of the most effective ways to reduce fraud risk. Our recent article walks through how scams commonly unfold and when it is best to pause and verify before responding.

Why Smart People Still Fall for Fraud

Find simple steps to protect your money and accounts:

Fraud Response Checklist

Top
Some content requires Adobe Acrobat Reader to view.