Digital Banking Upgrade

a better digital banking experience

Launching on November 10!

We’re bringing you a new and improved digital banking experience designed to make managing your money easier, faster, and more secure. From a fresh look across all your devices to powerful new tools at your fingertips, Bank First Digital gives you more control, more convenience, and more ways to bank — on your terms.

Things to Do Now to Prepare for the Upgrade:

Stay connected by following us on social media, signing up for emails, and checking this page often. We’ll be sharing updates throughout the upgrade to keep you informed.

Verify your contact information including your mailing address, phone number, and email. Keeping your details current ensures you receive important updates during the upgrade.

New Features You’ll See:

✔ A consistent interface: Enjoy a refreshed look and feel across desktop, tablet, and mobile, giving you seamless access wherever you manage your accounts.
✔ Greater control through self-service: More self-service options for alerts, profile, and settings.
✔ Credit Score monitoring: Check your credit score in real time, track changes, and catch errors that could affect your profile. Access your full report anytime and start a dispute if something looks wrong.
✔ Financial Manager: Built-in tools make it easy to track spending, set budgets, and securely manage money across all your accounts, including those outside of Bank First, for a complete view of your finances in one place.
✔ Streamlined account opening: Open new accounts quickly and securely inside Digital Banking.
✔ Quicken and QuickBooks integration: Seamlessly connect your Bank First accounts with Quicken and QuickBooks to simplify tracking, reporting, and financial management.
✔ Live chat support: Connect with us directly in Digital Banking for quick, convenient help.
✔ Enhanced card controls: Now available on desktop and mobile, this feature gives you more ways to turn your card on or off, set limits, and manage alerts.

Things You Can Count On:

✔ Login credentials: Your username and password will remain the same, so you can sign in the way you always have.
✔ Account information: Account numbers, balances, and transaction history will not be impacted.
✔ eStatements: Enrollment and delivery preferences remain the same, and past statements will remain available.
✔ Debit and credit cards: Card numbers and PINs will not change, so you can keep using your cards as usual.
✔ Automatic deposits and payments: Direct deposits, recurring transfers, and scheduled payments continue without interruption.
✔ Checks: Your existing checks remain valid and do not need to be replaced.
✔ Routing number: Bank First's routing number (075901134) remains unchanged.
✔ Bill Pay: Existing payees and scheduled payments carry over automatically.
✔ Zelle^®: Continue sending and receiving money with Zelle exactly as you do today.
✔ Branches and service: You’ll continue to receive the same dedicated care and personal service you do today. Our branches, hours, and phone numbers remain unchanged.

Frequently Asked Questions

When will the transition take place?

Bank First Digital will officially launch on Monday, November 10!

Why is Bank First upgrading its Digital Banking platform?

This upgrade is guided by customer feedback and our commitment to continual improvement. It is designed to better meet your needs by delivering a seamless, intuitive experience, improving reliability, and expanding functionality with new tools and features that make managing your money easier and more convenient.

Is the upgrade for both retail and business customers?

Yes. Bank First Digital brings everything together in one cohesive platform. Instead of separate systems and apps, both personal and business banking will be managed through the same app and online platform. You’ll still see the features that matter most to you, but now it’s all in one place for a simpler, more consistent experience.

Will I need to re-enroll in Bank First's Digital Banking platform?

No. You will not need to re-enroll. Your existing username and password will carry over, so you can access the new platform without setting up a new profile.

Will there be any downtime during the upgrade?

Yes. Some services will be temporarily unavailable during the upgrade weekend beginning Friday, November 7. We’ll share the specific timing and any actions you may need to take well in advance, so you know exactly what to expect.

Will I need to download a new mobile app?

Starting Monday, November 10:

If you use the Bank First goBank app, it may update automatically depending on your phone’s settings. If it doesn’t, you can manually update it through your device’s app store.
If you use the Bank First Business app, you’ll need to download the Bank First goBank app from the App Store or Google Play and delete the old Business app.

Will I receive communications about the upgrade?

Yes. We’ll keep you informed every step of the way, from helpful reminders to step-by-step instructions, so you’ll feel prepared and confident when the new platform goes live.

Can I still use the old URL to log in to Digital Banking?

No. Beginning Monday, November 10, the old URL will no longer work. If you’ve bookmarked the login page, be sure to update it to the new site on launch day. You can also access Digital Banking directly through the Bank First website or the Bank First goBank app.

What if I have questions or need help along the way?

We’re here to help! If you have questions before, during, or after launch, contact your local Bank First office. Our team will walk you through the transition and ensure you feel confident using the new platform.